Do your peers and staff trust you and follow your business leadership? Or are they hesitant to move forward so that progress is slow? Are you frustrated that the business is not aligned, not delivering the results it should be? Is now the time to change all that? Over and over I see business leaders […]
Let’s be honest. You know you need effective communication to build a relationship with your customers and prospects but……. It takes so much time and you’re not really sure how to get the results you want. I understand. It’s a challenge. So, how can you use your limited time to increasingly convert acquaintances into good prospects […]
No business intentionally ignores its customers. In fact, most managers think they do a reasonably good job of listening. But, if a customer feels ignored, big trouble lies ahead. Customer engagement is essential to business success. The pain of being ignored Naomi Eisenberger undertook a neuroscience research project to explore what goes on in people’s brains […]
Is it time to make faster business progress? Could your leadership actually be part of the problem? Have you had enough of mediocre results or peaks and troughs that make it so hard to move forward? Recently, I have met a startling number of business people who are tearing their hair out because the leadership […]
We all know there’s no single magic key to increase sales and profit successfully in business. So, how is it that some firms increase sales and profit so powerfully, year after year? Is your business doing that? If not, could trust be the missing element? Why profit and sales pass away without trust? I was talking […]
3 things successful, fast growing companies do differently Part 1 of 3 Most companies think that by reducing the number of customer complaints they will improve business results. Ironically the exact opposite it true! As no doubt you already know, customer loyalty cards and programmes are mis-named. The best they may do is provide some […]
3 things successful, fast growing companies do differently Part 2 of 3 The principles of winning customer loyalty First of all, there are 3 elements to consider when developing a great customer experience: Does the product service do what it promises? How easy is it for the customer to gain access to what he wants […]
Why are so many UK companies just giving up hope of growth? Giving up on their chance for business success now? Why do CEOs believe their companies cannot grow if the UK economy is not good? The other day a very senior Manager in one of the UK’s largest banks told me. “There is no […]
Innovation is becoming increasingly popular. People seem to think it is the key to successful growth. Yet Jim Collins most recent book Great by Choice, which is definitely worth reading, shows that this is not the case. Let us stand back and ask: “What do we really mean by innovation?”. Is it: creating something totally […]
The Titanic, recessions and even possibly the UK’s recent decision to leave the EU have a lot in common. In both instances, the people in charge made rash decisions that drove major destruction. How can you ensure you always avoid business disaster? While extreme, these examples can help us understand why 99% of companies are not […]
