Why are so many UK companies just giving up hope of growth? Giving up on their chance for business success now? Why do CEOs believe their companies cannot grow if the UK economy is not good? The other day a very senior Manager in one of the UK’s largest banks told me. “There is no […]
On pain, business success and becoming unstoppable
Yesterday I met a Managing Director whose company grew at 1% last year. Like most companies today, she thinks that that is all she can expect “in this economy.” Yet she asked “Some companies are growing far faster than that- how do they do it?” I call them the “one percent”. There are businesses out […]
Unless you are customer centric your business will not grow
It is amusing how many companies tell me they are really customer centric. Strangely, when we do some analysis, which always shows that this is not the case, they are then quick to see their claim was incorrect. All the fast growth companies we track have several things in common. One thing they are all […]
Why your business cannot afford to get the customer experience wrong
Consider for a moment a recent shopping experience you had- either good or bad. What do you remember about it? I bet it was the customer experience itself – and not so much about the product.[1] Am I right? Poor customer experience is fast track to business failure A certain large telecommunication company in the UK […]
How to create wonderful staff engagement – an unstoppable army
Two of the biggest challenges Chief Executives ask me about are: Why aren’t my staff engaged…. more productive? When they clearly have far greater ability, why do they keep on asking the same basic (boring) questions over and over? Why are they not thinking for themselves? Conventional wisdom on staff engagement really does not help. […]
Value proposition: Does Your Company Stand Out Like a Lighthouse?
The market has changed – there are far fewer opportunities for growth. Yet customers still find it so hard to tell one supplier from the rest. It is as if they are in a fog. Is your company part of the fog? Most companies have taken to copying each other – even how they claim […]
Is a business vision essential for success?
In most companies I get to know, their people pull in different directions. Its starts from the leadership team downwards. As a result MD’s ask me “Why are my staff not more committed? Why is productivity not higher?” Businesses do not realize that THE no. 1 thing is to get everyone pulling in the same […]
Are you a fast growing company?
I’m fascinated. While most companies say there is hope of growth, a few are soaring. I have been watching these fast growing companies like a hawk, to understand what they are doing that is working so well. They are inspirational. I have dubbed them “The One Percent”. The One Percent Companies For instance, a small […]
Businesses are growing- Is yours?
I never imagined that Apple would overtake Microsoft in market value. Did you? Their market share was far too small. Now it looks like they are about to pass them on revenue too!* In this economy, where everyone says it is hard to increase revenue, Apple has grown at over 37% each quarter – for […]
How to Smash Staff Performance Levels and Productivity
Business leaders are asking: “How can I improve productivity? How can I get my people to achieve more – to do more without increasing costs?” The problem is that the dynamic is wrong. Staff mainly come to work to pay the bills. Teams that achieve outstanding business results are very different…. you need start by building […]