Is it time to make faster business progress? Could your leadership actually be part of the problem? Have you had enough of mediocre results or peaks and troughs that make it so hard to move forward? Recently, I have met a startling number of business people who are tearing their hair out because the leadership […]
Does it frustrate you that your business is not doing better than it is? That you have not managed to increase sales as much as you feel you should? Do you wake up in the night wondering why not? Well your business undoubtedly has the potential to increase sales considerably…… and it can be soul destroying […]
Each time I work with clients, even large companies, they ask me “What really is business strategy and why is it important to business success?” The problem is that people use the term incorrectly all the time and so everyone has become confused and that confusion gets inh te way of business success. Definition of business strategy […]
3 things successful, fast growing companies do differently Part 1 of 3 Most companies think that by reducing the number of customer complaints they will improve business results. Ironically the exact opposite it true! As no doubt you already know, customer loyalty cards and programmes are mis-named. The best they may do is provide some […]
3 things successful, fast growing companies do differently Part 2 of 3 The principles of winning customer loyalty First of all, there are 3 elements to consider when developing a great customer experience: Does the product service do what it promises? How easy is it for the customer to gain access to what he wants […]
The Titanic, recessions and even possibly the UK’s recent decision to leave the EU have a lot in common. In both instances, the people in charge made rash decisions that drove major destruction. How can you ensure you always avoid business disaster? While extreme, these examples can help us understand why 99% of companies are not […]
Consider for a moment a recent shopping experience you had- either good or bad. What do you remember about it? I bet it was the customer experience itself – and not so much about the product.[1] Am I right? Poor customer experience is fast track to business failure A certain large telecommunication company in the UK […]
