Consider for a moment a recent shopping experience you had- either good or bad. What do you remember about it? I bet it was the customer experience itself – and not so much about the product.[1] Am I right? Poor customer experience is fast track to business failure A certain large telecommunication company in the UK […]
Businesses are growing- Is yours?
I never imagined that Apple would overtake Microsoft in market value. Did you? Their market share was far too small. Now it looks like they are about to pass them on revenue too!* In this economy, where everyone says it is hard to increase revenue, Apple has grown at over 37% each quarter – for […]
How to Smash Staff Performance Levels and Productivity
Business leaders are asking: “How can I improve productivity? How can I get my people to achieve more – to do more without increasing costs?” The problem is that the dynamic is wrong. Staff mainly come to work to pay the bills. Teams that achieve outstanding business results are very different…. you need start by building […]