3 things successful, fast growing companies do differently Part 1 of 3 Most companies think that by reducing the number of customer complaints they will improve business results. Ironically the exact opposite it true! As no doubt you already know, customer loyalty cards and programmes are mis-named. The best they may do is provide some […]
Startling truth: Why most firms’ approach to customer service is wrong
3 things successful, fast growing companies do differently Part 2 of 3 The principles of winning customer loyalty First of all, there are 3 elements to consider when developing a great customer experience: Does the product service do what it promises? How easy is it for the customer to gain access to what he wants […]