How to increase your impact as a business leader now

Do your peers and staff trust you and follow your business leadership? Or are they hesitant to move forward so that progress is slow? Are you frustrated that the business is not aligned, not delivering the results it should be? Is now the time to change all that? Over and over I see business leaders […]

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Do your customers feel ignored?

No business intentionally ignores its customers. In fact, most managers think they do a reasonably good job of listening. But, if a customer feels ignored, big trouble lies ahead. Customer engagement is essential to business success. The pain of being ignored Naomi Eisenberger undertook a neuroscience research project to explore what goes on in people’s brains […]

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Why sales and profit die without trust

We all know there’s no single magic key to increase sales and profit successfully in business. So, how is it that some firms increase sales and profit so powerfully, year after year? Is your business doing that? If not, could trust be the missing element? Why profit and sales pass away without trust? I was talking […]

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Can you trust innovation to drive growth?

Innovation is becoming increasingly popular. People seem to think it is the key to successful growth. Yet Jim Collins most recent book Great by Choice, which is definitely worth reading, shows that this is not the case. Let us stand back and ask: “What do we really mean by innovation?”. Is it: creating something totally […]

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Avoiding a Titanic style business disaster

The Titanic, recessions and even possibly the UK’s recent decision to leave the EU have a lot in common. In both instances, the people in charge made rash decisions that drove major destruction. How can you ensure you always avoid business disaster? While extreme, these examples can help us understand why 99% of companies are not […]

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